We do our best to be as flexible as possible; however, please note that arriving late may reduce your service time, as appointments must end at the originally scheduled time. Especially during the busy season, when we host multiple parties each day, staying on schedule ensures every group receives the best possible experience. If you let us know in advance that you’re running late, we’ll do our best to accommodate. However, if there’s no communication within 10 minutes of your scheduled start time, your appointment may be considered a no-show, the deposit will be forfeited, and the event may be canceled to stay on schedule for other clients. We understand that plans can change, and we ask for advance notice if you need to cancel or reschedule. Cancellations, without a reschedule, made less than 24 hours before the event will forfeit the deposit. Thank you for your understanding and cooperation!